Unless otherwise noted, all items ship from our warehouse; 310 Jefferson Park Dr, Pataskala OH, just outside of Columbus.

Shipping And Handling: We utilize UPS and the US Postal Service for shipping. We insure all items shipped. You must immediately open and inspect your item for damage. The shipping companies always request to see the box the item was shipped in, so therefore do not throw away any of the packaging material. Failure to inspect the item immediately, save the packaging material or notify us of damage upon receipt will void damaged or lost goods shipping warranty.

Any address correction fees incurred from customers providing incorrect address information will be passed along and charged to the customer. What is acceptable in size when shipping to foreign countries varies by country and so shipping should be viewed as an estimate only and you would be contacted if shipping paid is not sufficient.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

• Returned items should be unused and must be returned in original packaging with any enclosed documentation.

• We will issue a refund less a 20% restocking fee on receipt, excluding the original delivery charge.

Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

Cancellations: There will be a 10% service fee on all cancelled orders that have not yet shipped.  After the item has been dispatched from our warehouse cancellations will be treated as returns.

This does not apply if the cancellation is due to an out of stock item being listed as in stock.